Contact Centre Operational Excellence Summit 2025
Join the CCMA for an inspiring day dedicated to the pursuit of operational excellence in contact centres.
Designed specifically for operational leaders, this event is your chance to gain the knowledge, insights, and strategies needed to build high-performing, efficient, and fully compliant operations while creating a highly engaged and motivated workforce.
Throughout the day, you will:
- Discover the latest trends shaping operational requirements.
- Engage in dynamic discussions with peers on the use of technology to enable excellence.
- Understand the latest metrics that can drive success.
- Hear real-world case studies that will offer invaluable lessons on preparing for change and the impact of implementing performance-driven metrics.
This event is more than just a learning opportunity—it’s a chance to network with like-minded professionals, exchange ideas, and collaborate on the challenges that matter most. By the end of the day, you’ll leave with fresh insights, actionable takeaways, and the confidence to drive real change in your contact centre operations.
For additional information to register for this event Click Here
Location: Hotel VOCO, Manchester
