Your Contact Centre Can Stop Crime

When society faces tough times, criminal activity increases. The contact centre is in a unique position to be able to identify this activity and has the potential to do something about it. Brands are further demonstrating the value of their contact centre by transforming them into proactive fraud prevention powerhouses.

By shifting the focus from individual transactions to tracking criminal networks, organisations can identify fraudulent activity before it occurs, building comprehensive profiles of fraudsters to disrupt coordinated attacks. It’s now possible to proactively detect threats and deploy real-time call analysis technologies to assess fraud risk through metadata patterns, caller behaviour and cross-industry intelligence before calls reach your frontline.

We’ve invited experts in this field to tell us more about how we can stop crime. Join Leigh Hopwood, CEO at the CCMA, as she hosts an informative and advice-laden debate with:

Dr Nicola Harding, Expert in Fraud & Financial Crime Prevention
Louise Oliver, Senior Fraud Investigator, Lloyds Bank
Holly Simpson, Senior Account Manager, Smartnumbers

During this interactive online seminar, we’ll be uncovering the steps you can take to make a difference not only to your organisation but for society as a whole. Come with your questions too as Leigh puts them to the panel.

For additional information on the Webinar or to register Click Here

For more than 30 years, the CCMA has been dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be the largest community of contact centre professionals in the UK. The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations – and we live by that to this day.