Directory

– Jabra

• Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers expectations and deliver a superior customer experience, whilst always ensuring productivity.

* Calabrio

• Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and interpreting human interactions, empowering agents as brand guardians with one fully integrated, cloud-based solution.

* Cirrus

• Cirrus exists to stamp out poor customer experience! Forget clunky tools—it's time to unleash the real power in your contact centre. Contact centre technology might seem boring, but what it can achieve is incredible!

Avaya (UK)

• Unlock new CX capabilities to meet rising customer expectations. Deliver better experiences for your customers and employees without disrupting your current operations. Avaya lets you keep what’s working—like Avaya Call Centre Elite—and add what’s needed to your CX.
• www.contact-centres.com

Britannic

• Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the ICT investment of private and public organisations across the UK.

Business Systems (BSL Group)

• Business Systems (UK) Ltd specialises in providing innovative Workforce Optimisation and Customer Insight technologies to Contact Centres.  Throughout our 30+ years of providing technology in this market, we’ve built an impressive reputation for implementing best-fit solutions and processes to unlock effective answers to customer and employee challenges.

Contact Centre Management Association (CCMA)

• The Call Centre Management Association (CCMA) is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training.

ContactBabel

• ContactBabel is the leading analyst firm for the contact centre industry. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer. The coverage provided by our massive and ongoing primary research projects is matched by our experience analysing the contact centre industry.

Content Guru

• Leader in cloud communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for hundreds of large organisations across the globe. Content Guru’s cloud-first platform, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Content Guru ensures contact centres meet the needs of every customer, seamlessly. storm is used by hundreds of organisations across Europe, the US and Asia-Pac, in sectors ranging from finance and government through to travel and utilities.

Contexta360

• Contexta360 is an advanced speech analytics platform designed to revolutionise how organisations engage with their customers across diverse communication channels. Harnessing the power of AI, the platform delivers automated conversational analytics and agent support, ensuring every customer interaction is optimised for effectiveness and satisfaction. Available in multiple languages, Contexta360 enables organisations to operate seamlessly on a global scale.

Encoded

• Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres.  The company was founded 20 years ago to offer affordable, pay-as-you-go IVR and payment solutions to small and large businesses. Many contact centres now rely on Encoded secure automated payments for their PCI DSS compliance requirements.  Today Encoded solutions are trusted by many of the world’s leading brands including Samsung, Mercedes-Benz, BMW, LUSH and Virgin.

Enghouse Interactive

• Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction in your contact centre. The Company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact centre, attendant console, predictive outbound dialer, knowledge management system, IVR, and call recording solutions that support any telephony environment, on premise or in the Cloud.

Five9

• The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact centre performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™.

FourNet

• FourNet is at the forefront of technology developments within the telecommunications market, specialising in contact centre technologies, unified communications, video conferencing and managed and cloud services. We operate in all market sectors across the globe and offer a complete communications package from design and implementation, through to after sales customer support and maintenance. 4net are an Avaya Platinum Partner and an Avaya Partner in Customer Excellence. We are also highly accredited with other partner organisations including Microsoft Skype for Business (formerly known as Lync 2013) and Enghouse Interactive.

IPI (IP Integration)

• IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. IPI understands that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential.

Netcall Technology Plc

• Over 600 organisations in financial services, insurance, local government and healthcare use Netcall’s Liberty platform to make life easier for the people they serve. Liberty Converse is the next-generation, AI-powered contact centre solution that redefines how businesses engage with their customers. The cloud-native platform extends its robust contact centre software capabilities to harness the power of intelligent process automation and rapid application development, setting Netcall apart in the competitive landscape.

OMNINGAGE

• OMNINGAGE Agent Connect Designed for rapid responses, easy navigation and 100% user satisfaction. Agents have full visibility of the customer’s journey, a helpful sentiment score from their last communication and integration options for all major CRM platforms such as MS Dynamics, ZOHO and Zendesk. With monthly updates OMNINGAGE Connect leads the way in creating an agent experience second to none.

PCI Pal

• Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the ICT investment of private and public organisations across the UK.

Puzzel

• Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help.

Sabio Group

• ‘Sabio Group is a global digital customer experience transformation services specialist with major operations in EMEA, APAC and the Americas.

Sensee

• Our services include: - HomeAgent-based contact centre outsourcing: We help well-known organisations (including BUPA) improve business performance, cut costs and provide brilliant customer service.  Our award-winning team of 1400 service advisors and support/management delivers service, sales, retention, disaster recovery & tech support services by phone, email, webchat, text & social media.  Sensée is ISO27001 accredited, is FCA registered and GDPR compliant.  

SVL Business Solutions

• SVL is is the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications. With a unique portfolio of enterprise, branch office and SMB solutions, we work closely with customers in a wide range of industry sectors including contact centres, local authorities, public safety, financial institutions and utilities.

Ventrica

• Ventrica is an outsourced contact centre company owned and managed by professionals who possess numerous years of experience in delivering intelligent customer contact solutions. We can help you deliver more sales, retain your customers longer, develop the customer relationship, and increase the customer lifetime value.