Conn3ct have announced they have secured its space on the UK public sector procurement framework, G-Cloud. The London-based communications partner appears on the digital marketplace as an approved supplier of a range of cloud contact centres from leading providers, including Five9, Genesys and Amazon Web Services, as well as other managed customer interaction services.
After a delay due to the COVID-19 pandemic, the G-Cloud 12 framework was announced earlier in the autumn, with a 25% increase in the range of services available for procurement through it. This reflects a growing demand for cloud-based services across the public sector.
Conn3ct has been awarded a place in the Cloud Software and Cloud Support categories for its offerings around contact centres and customer experience.
Steven Fricker, Sales & Marketing Director at Conn3ct, commented,
“We’re looking forward to bringing our problem-solving approach and innovative solutions to public sector clients,”
“We’re already a trusted partner to a large number of utilities, banks and national charities, who know they can rely on us to get the best out of their cloud software. We see real opportunities for government clients to offer a better and more consistent multichannel experience by moving away from their legacy platforms.”
Crucially, all contracts awarded through G-Cloud are designed to be transparent, with a straightforward procurement process, pre-published prices and a maximum contract duration of 24 months.
“Cloud solutions are a great way for public bodies to reduce their capital expenditure and instead benefit from the latest technology via a predictable and manageable cost model,” Fricker adds. “We’re keen to show to prospective clients what our different solutions can do.”
As well as providing the solutions themselves, Conn3ct – listed as Connect Managed Services Ltd – can also provide user training and full transition planning. The previous framework closes in December 2020, so all future procurement will need to be through G-Cloud 12.
At Conn3ct, we know Contact Centre systems inside-out and can help you identify the right solution for your business. Unlike other CRM providers, Conn3ct is the only partner with Salesforce and Zendesk who has worked in the Contact Centre space. Whichever CRM solution you opt for, ensuring it’s implemented correctly is vital to success.
With over 30 years’ experience, we can bring our knowledge of the Contact Centre and its wider technologies to maximise the value of your chosen CRM. Backed up by our day-to-day experience implementing Contact Centre solutions, we know what it takes to deliver an outstanding customer experience.
