It has been reported that BT is to close its contact centre in Enniskillen with the…
Category: – Recruitment
Sigma Connected Accredited as top UK employer
Sigma Connected accredited as a top UK employer for second year in a row by The…
Ventrica Adds Top Talent to Commercial Function
Ventrica, the Southend-on-Sea based outsource contact centre, is delighted to announce the appointment of two highly…
Customer Experience Foundation Appoints Chair for BPO Industry Council
The Customer Experience Foundation (CXFO) appoints seasoned BPO lead and “Tech Trailblazer,” Paula Kennedy Garcia, as…
Sigma Connected & BMet Mark 8 Year Jobs Partnership Success
Two West Midlands organisations behind an award-winning jobs and skills partnership have marked eight years of…
Business Systems Ltd Appoints Mike Wardell as CEO
Business Systems Ltd appoints Mike Wardell as CEO, ushering in a new era of innovation and…
The Agent of the Future: Evolving Careers in Contact Centres
Although it’s sometimes portrayed as a thankless slog, there’s no doubt that the job of a…
EE Set to Close Greenock Contact Centre
EE to close their Greenock contact centre and to relocate to Glasgow It has been reported…
The Key Trends & Challenges of AI for Contact Centres
Puzzel Releases New Research Unveiling the Key Trends and Challenges of AI for Contact Centres Comprehensive…
ESP Group Strengthens Leadership Team with All Female Board
Breaking Barriers: ESP Group Strengthens Leadership Team with All Female Board Appointments ESP Group, a leading…
Sabio Group Expands Partner Team with Global Appointments
Sabio Group, the digital customer experience transformation services specialist, has expanded its partner leadership with the…
Kwik Fit Opens Customer Support Contact Centre
Kwik Fit have officially opened their new contact centre in Glasgow aimed at providing 24/7 assistance…
Hampshire & Isle of Wight New Police Contact Centre Goes Live
A new contact centre has been opened that will see emergency calls to the police answered…
HSBC Closes Welsh Language Contact Centre
It has been announced that HSBC are to close their Welsh language telephone line contact centre…
British Gas on 700 Recruitment Drive in its UK Contact Centres
British Gas hiring over 700 people in its UK contact centres – New staff across Edinburgh,…
BT Alness Contact Centre Set to Close
BT Alness contact centre, which employs 100 staff, is set to close in the New Year…
Content Guru Appoints Senior VP to Accelerate Growth in North America
Content Guru Appoints Senior Vice President to Accelerate Growth in North America – Matt McKernan joins…
ResQ Official Open Refurbished Contact Centre
New life breathed into iconic Hammonds of Hull building at ResQ’s official opening of the refurbished…
74% of Contact Centre Workers are Happy in their Jobs – But…….
74% of frontline contact centre workers are happy in their jobs – but….. one third of…