Content Guru, a leading global cloud Customer Experience (CX) technology provider, has announced the appointment of Masakatsu Yoneda, as its Japan Country Manager. Headquartered in Tokyo, Content Guru has been established in Japan for almost 10 years, during which time it has become a major CX player. Yoneda-san will now drive the organisation’s next phase of growth, focused on AI-driven services.
Yoneda-san has deep knowledge of the technology and communications sectors and over a decade of experience as a Country Manager in Japan, supporting leading international brands. He has led go-to-market teams and held various positions supporting sales and marketing for several high growth US tech companies.
Content Guru has a strong presence in Japan, with its consultancy, development, projects and operations teams, and has worked with a number of leading enterprises, including Aioi Nissay Dowa, Asian Development Bank (ADB), and Rakuten. It storm? cloud CX and brain? AI platforms are located in Japan, ensuring every aspect of its services, from people to technology are provided in country.
Sean Taylor, CEO at Content Guru, explained,
“We’re very excited to welcome Yoneda-san on board. He joins us at a very exciting time, as AI starts to transform the CX marketplace,”
“With his knowledge, energy, and drive, he will bring a lot to our customers and to our team.”
Masakatsu Yoneda, Country Manager, Japan at Content Guru, ommented,
“I am delighted to be joining the company at a time of significant expansion,”
“It is an exciting time to be joining Content Guru, and it is a privilege to work with our current and expanding customer base, as they leverage storm to deliver best-in-class CX during every interaction.”
Available in over 150 countries, storm® is the only cloud platform trusted to run national blue-light emergency services and its CX solutions have delivered the highest customer satisfaction scores in multiple industries for many of the globe’s largest organisations. Its brain® AI services provide leading automated and human-assist capabilities to bolster contact centre performance.
For additional information on Content Guru view their Company Profile
