Don’t Stop! Keep Your Technology Evolving 

You’ve all had the experience of implementing a new contact centre technology; you’ve given it blood, sweat and tears to go live. You celebrate reaching this critical milestone. Everyone is onboard and you enjoy cupcakes in the office. The project team disbands and move on to the next major transformation project.

Wait. What’s next? How do you ensure that your investment not only delivers a return but thrives in your environment? Your customer interactions will keep changing. Your teams will keep learning. Your processes will keep adapting. Your technology cannot stand still, no matter what the application and how big the implementation.

During this highly interactive online seminar we’ll explore the pitfalls of post implementation and uncover stories of success. Leigh Hopwood, CEO at the CCMA, and her panel of industry leaders will share tips and advice for embedding technology into the very fabric of your operations to unlock measurable value.

Hear from Alex Grundy, Head of Customer Experience at Plus Dane Housing, Sabina Onwuka, Head of Customer Services at London Borough of Barking & Dagenham and Johnathan Sharp, CEO at Britannic.

For additional information on the Webinar or to register Click Here

For more than 30 years, the CCMA has been dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be the largest community of contact centre professionals in the UK. The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations – and we live by that to this day.