Sheffield-headquartered CC33Global, one of the UK’s leading customer service outsourcing companies, is set to launch a new AI development team comprising up to 20 new positions. The move follows a substantial £1m investment into driving innovation in this area of CC33Global’s operations.
Kicking off the recently acquired business’ new £15m investment strategy, the newly formed AI division will enable CC33Global to develop bespoke, advanced AI software products.
CC33Global receives over 35 million calls a year. Through its AI development team, the business will create tailored new AI technologies to process calls and make it easier for human agents to prompt and access greater volumes of relevant information during interactions, increasing operational efficiencies and reducing task completion times in turn.
The business will create up to 20 new in-house positions, including 10 initial job opportunities for professionals including programmers, software developers, and software architects. The new AI division will be headed up by the business’ existing senior management team and further senior hires in the future. Full details of the positions will be published on the business’ website.
Paul Fletcher, managing director at CC33Global, said:
“It’s great to be kicking off this new chapter in our business journey by bringing in a roster of talented new software developers and software architects to bolster our operations.
“Our focus on AI technology and software development aims to enhance our agents’ experience and complement our service offering. Using AI also offers a way to increase productivity, supporting our new business efforts and future call centre agent recruitment drives,
“We are bringing AI in to help us innovate, assisting our agents by analysing the millions of interactions we have on behalf of our clients and enabling us to learn from this. This will also create economies of scale; ultimately, the more a client works with us, the greater the volume of information we’ll gather and learn from – meaning their customers will reap the benefits of better service.”
Giv Russo, commercial director at CC33, added:
“This investment into our new AI division underlines our belief in CC33Global’s growth potential and reflects our vision to improve service quality and efficiency in customer service through technology.”
Founded in 2012, CC33 is a leading provider of outsourced contact centre services specialising in customer acquisition, management, and retention.
Headquartered in Sheffield, UK, CC33Global serves clients across a variety of sectors, including telecommunications, utilities, travel and leisure, and broadband.
For additional information on CC33 visit their Website
