Food For The Poor Upgrades its Contact Centre Infrastructure with Web-based Platform from Noetica.
Noetica has announced that Food For the Poor (FFTP) has marked a decade of collaboration, with an upgrade to the latest version of its web-based platform.
FFTP is an international relief and development organisation that helps millions of children and families living in poverty, primarily in 15 countries of Latin America and the Caribbean. Through its fundraising activities, the organisation provided 943 million meals, built 11,000 houses, and distributed $3.2 billion worth of aid between 2019 and 2023.
At the heart of this life-changing work is FFTP’s contact centre, based in Coconut Creek, Florida, where a team of dedicated agents call potential donors to encourage them to support their vital work, engage previous givers, as well as reaching out to thank supporters who have donated online.
Noetica is a branded Mitel OEM solution provider and a Platinum Preferred MSA Partner. Its technology was introduced to FFTP by Mitel as an intuitive, easy-to-deploy, and easy-to-modify call scripting solution and highly efficient outbound dialling. Using the Synthesys Agent Desktop & Scripting software, FFTP’s agents are guided step-by-step through every call. The result is a simplified agent experience that enables them to focus on the conversation, improving the likelihood of a positive outcome, all whilst reducing average call handling time (AHT) and call wrap-up time (ACW).
The success of FFTP’s contact centre operations throughout the past 10 years has seen the organisation double the number of Noetica licences. The recent upgrade to the latest version of the Noetica platform took place in April 2025 and has enabled FFTP to take full advantage of new updates and feature developments in campaign management and outbound dialler technology.
Chief Product Officer at Noetica, Danny Singer, states:
“FFTP is an excellent example of how technology can be applied in a wide range of contact centre activities in a way that makes it simple for agents to focus on the task at hand, without having to think about the technology they are using.”
“We are proud that after ten years of working together, the organisation has chosen to continue to innovate with us.”
Food For The Poor, one of the largest international relief and development organisations in the nation, does much more than.
This interdenominational Christian ministry provides emergency relief assistance, water, medicine, educational materials, homes, support for vulnerable children, care for the aged, skills training and micro-enterprise development assistance.
For more information on Food For The Poor visit their Website
Noetica provides cost-effective, high-end contact centre productivity software. Its product range has been refined over its 28-year history, consistently remaining at the forefront of innovation in the contact centre technology space. By combining the rich functionality of its comprehensive agent productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and comprehensive voice platform (NVP™), Noetica provides tailored solutions to suit any contact centre across industries.
Noetica has been challenging the traditional telephony model and is demonstrably able to provide PBX-free fully featured call centre telephony. The Noetica Voice Platform (NVP™) delivers the expected functionality – ACD, IVR, voice recording, quality management and billing – without the need for an enterprise PBX. Whether in a private cloud or on-premise, this call centre pure play integrates seamlessly with Noetica`s Synthesys™ to radically cut the cost of delivering inbound, outbound, and blended telephony.
The company boasts an outbound Skills & Ability Based Routing Engine (SABRE™) along with two major new ground-breaking technologies for outbound calling: – LPD™: AI-oriented detection of all forms of answering machines or voicemail with high accuracy, no initial pause and 0% ‘false positives’, meaning 0% silent calls. – SNoDrop™: High performance predictive dialler with 0% dropped (abandoned) calls.
For additional information on Noetica visit their Website
