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In today’s fast paced and challenging business environment, maintaining good customer relations is critical to the success of any company.Customers nowadays expect more, are less understanding and ultimately will take their business elsewhere and quickly if you do not meet service expectations. Who is Ventrica? Ventrica is an outsourced contact...
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Sensée is a work-from-home (WFH) and hybrid workplace specialist.Sensée has been creating, managing and optimising work-from-home (WFH) and hybrid working contact centre operations in the UK since 2004.Through a mix of a unique 100% @home talent-on-tap outsourcing proposition and Cloudworks, our purpose-built hybrid working SaaS ecosystem, we help leading brands...
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Sabio Group is a global digital customer experience transformation services specialist with major operations in EMEA, APAC and the Americas. The Group delivers solutions and services that seamlessly combine digital and human interactions to support brilliant customer & employee experiences (CX & EX). Through its own technology, and that of...
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Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create...
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Over 600 organisations in financial services, insurance, local government and healthcare use Netcall’s Liberty platform to make life easier for the people they serve. Liberty Converse is the next-generation, AI-powered contact centre solution that redefines how businesses engage with their customers. The cloud-native platform extends its robust contact centre software...
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice,...
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IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. IPI understands that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes...
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FourNet is at the forefront of technology developments within the telecommunications market, specialising in contact centre technologies, unified communications, video conferencing and managed and cloud services. FourNet is one of the fastest-growing privately owned technology companies in the UK and its newly created CX function is comprised entirely of highly...
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Five9 empowers organisations to create hyper-personalised and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The Latest News from Five9: Click Here Five9 Socials: Twitter Products/Services: Cloud...
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Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. The company was founded 20 years ago to offer affordable, pay-as-you-go IVR and payment solutions to small and large businesses. Many contact centres now rely on Encoded secure automated payments...
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Leader in cloud communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for hundreds of large organisations across the globe. The largest privately-owned provider of contact centre solutions, Content Guru’s parent company, Redwood Technologies Group, has been listed as the 9th best performing mid-market technology company by independent...
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ContactBabel is the leading analyst firm for the contact centre industry. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer. The coverage provided by our massive and ongoing primary research projects is matched by our experience analysing the...
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For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be the largest community of contact centre professionals in the UK. The CCMA was founded with the goal of sharing...
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Business Systems is a trusted transformation partner with over 35 years of experience helping CX teams and contact centres become smarter, faster and more compliant. We combine deep operational expertise with innovation and best-in-class technologies to deliver outcome-led solutions—ranging from intelligent AI automation and workforce optimisation to secure communications and...
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Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the ICT investment of private and public organisations across the UK. Britannic Technologies is a value-added reseller with a difference. We are a highly knowledgeable team of approachable, long-serving experts specialising in business communications, contact...
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Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers expectations and deliver a superior customer experience, whilst always ensuring productivity. Jabra headsets are designed to fit the unique needs...
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Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and interpreting human interactions, empowering agents as brand guardians with one fully integrated, cloud-based solution. Calabrio is the trusted ally to leading brands in 100 countries around the world and its flagship portfolio Calabrio ONE...