COVID-19: How Recovery-Ready is your Contact Centre?

As lockdown gradually begins to ease, many of us are anticipating how to safely return to work and recover business. 

But just how ready is your business to bounce back amidst the obstacles of a global pandemic? Many companies across the world have embraced remote working as a result of lockdown, with some companies, like Twitter, for example, even pledging to continue working this way permanently. While others are happy to work from home for as long as possible.

Other industries, where remote working is not as straightforward, such as estate agents, are preparing for an anything-but-ordinary return to work.

Are you ready to find out how prepared your contact centre is for recovery?

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