Webinar: Using Speech Analytics to Create a Better CX

Speech Analytics helps businesses enhance the customer experience by spotting trends, improving quality assurance and training, and uncovering the underlying reasons that customers contact a company in the first place. It can monitor and report on all conversations, automatically organise and analyse the raw data, and generate insights, to produce enormous returns.

Companies can use these insights to better manage handle times, address compliance concerns, and increase first time resolution rates — all of which help to elevate the customer experience.