Virgin Trains Newcastle Contact Centre Officially Opened

Virgin Trains have officially opened their new customer contact centre in Newcastle which will create up to 85 new jobs in the city.

virgin.trains.image.sep.2016The Train Operator, whose contact centres is sited within Virgin Money’s Gosforth operation, sees a ‘U-Turn’ for the company who decided to bring back their customer service operation from Mumbai to the UK after originally closing their Newcastle contact centre in 2011.

Newcastle City Council leader Nick Forbes said:

“It is great to see Virgin further establishing itself in Newcastle, bringing more jobs and careers to our city.

“Not only does the North East have strong historical links to the railways and the East Coast Main Line, but, as these new jobs will demonstrate, the line continues to play an important role in our regional economy.

“Staff who know and use the line themselves will be an asset to both Virgin Trains and Newcastle and I welcome this news.”

David Horne, managing director of Virgin Trains, said:

“We’re really pleased to open our new Customer Solutions Centre in Newcastle and to bring around 85 jobs to the city.

“This is great news for Newcastle and the North East region. The customer is at the heart of everything we do, and so enhancing our customer service through a dedicated team, who work, live and travel on our east coast route, will ensure we provide a consistently high level of quality.

“These new skilled jobs are also very important to our business, as we prepare for a new era in rail travel on the east coast route with the introduction of 65 brand new Virgin Azuma trains in 2018.”


Additional Information

virgin.trains.image.sep.2016For additional information on Virgin Trains visit their Website

Photograph Caption: (LtoR) Nick Forbes – Newcastle Council Leader, Alison Watson – Virgin Trains Customer Experience Director & David Horne – Managing Director of Virgin Trains East Coast

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