eGain Knowledge Hub™ Now Available for Cisco Webex Contact Centre Embedded in the Cisco Webex Contact…
Tag: eGain
eGain Knowledge Hub Receives ServiceNow Certification
eGain Knowledge Hub receives ServiceNow Built on Now certification -Top-rated knowledge management solution integrates with ServiceNow…
eGain Reimagines Omnichannel Customer Engagement
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Contact Centre Agents, and Full-Spectrum Analytics eGain…
Consumers Love Messaging Hate the Experience
Consumers Love Messaging for Customer Service But Hate its Experience Silo YouGov survey of US and…
Whitepaper: Designing and Delivering Customer Journeys
It’s the age of the empowered, omnichannel consumer. Armed with multiple devices, consumers use multiple interaction…
eGain to acquire Exony
eGain have announced it has signed a definitive agreement to acquire Exony Limited, an innovative contact…