Map Your Contact Centre Environment to the Customer Journey

eBook: Map Your Contact Centre Environment to the Customer Journey Consumers want a valued interaction and…

Customer Journey Mapping: 3 Steps to Boosting Loyalty

Customer journey mapping: three steps to boosting loyalty Parham Saebi, Head of Client Relations, CRM Solutions…

Key Tools To Help Improve The Customer Journey

3 key tools to help improve the customer journey – Stephen Ball Senior Vice President (SVP)…

The Customer Journey – Where’s it going?

The Customer Journey – Where’s it going?  Colin Hay, VP Sales, Intelecom UK offers a five…

Customer Journey Achieving Customer Value and Growth

The customer journey revisited – three tips for achieving customer value and growth – Magnus Geverts…

Embedding service at every stage of the customer journey

Embedding service at every stage of the customer journey by Stuart Dorman, Head of Apps, Sabio…

Marketers No Closer to Understanding Customer Journey

Mapping the customer journey in the contact centre isn’t that straightforward; new research reveals a lack…

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