Sinclair Voicenet, the UK’s longest established specialist provider of multimedia call recording, contact centre applications and PCI security solutions is partnering with VEI (Voice Engineers Ireland), a leading Dublin-based provider of unified communications, IP telephony and wireless technology.
Together, the two organisations will focus on the installation and support of call recording and advanced applications to organisations operating contact centres in key market sectors including financial, local government, public safety and security across the Republic of Ireland.
According to Peter Gough, a Director of Sinclair Voicenet: “VEI is a rapidly growing, dynamic company with a track record of success in Ireland’s enterprise voice recording sector and has made a substantial investments in training its specialist technical team with the skills required to install and support the latest platforms from NICE Systems. The company has already achieved significant success with customers in the financial sector and we anticipate making some major contract announcements over the coming months.”
VEI will now be Sinclair Voicenet’s preferred delivery partner in the Republic of Ireland and will be actively seeking new opportunities for the complete range of call recording and contact centre applications from NICE Systems. The company will also sell and support Sinclair Voicenet’s SmartVoice range of PCI compliance and customer feedback solutions for smaller contact centre operations.
“We are pleased to be partnering with Sinclair Voicenet as it will enable our customers to derive maximum benefits from deploying the latest, world-class call recording and PCI compliance solutions,” added to Lloyd O’Rourke, Commercial Director of VEI. “As the leading Enterprise Partner for NICE Systems across the EMEA region, Sinclair Voicenet has an unrivalled level of expertise in the successful delivery of contact centre solutions and will enable us to deliver even greater business value to our customers.”
About VEI (Voice Engineer Ireland)
Founded in 2010, VEI is one of Ireland’s leading providers of telecoms, communications and professional services. Selected as an Enterprise Ireland “High Potential Start-up” and North Kildare Chamber “SME of the Year”, VEI has achieved substantial growth in a short space of time. The company has an extensive enterprise customer base including Pfizer, South Dublin County Council, Zurich, PTSB, Tallaght Hospital and The K Club. VEI currently employs 22 staff, the majority of which are engineers skilled in software development, data WiFi, VoIP and voice recording.
For additional information visit the VEI Website
About Sinclair Voicenet
Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions. Based in East Kilbride, we provide a comprehensive range of customer interaction solutions and services to industry sectors including contact centres, financial institutions and public safety through to local authorities and utilities. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and is the UK’s only NICE Certified Consultancy Partner. Uniquely, this qualifies the company to deliver NICE’s consultancy package and ensure that applications are configured to meet business requirements and tuned to deliver maximum benefit.
For additional information visit the Sinclair Voicenet Website
