Content Guru Becomes Official Google Cloud Contact Center AI Partner Leading cloud communication technology provider, Content…
Category: – Contact Centre News
News from the UK contact centre industry
Contact Centres Face Workforce Gaps as CX Becomes Complex
Five9 Study Finds Contact Centres Face Workforce and Technology Gaps as Customer Service Becomes More Complex…
Refashioning Working Practices the Financial Services Sector
Refashioning working practices the Financial Services Sector – Steven Perrins talks about how Financial Services will…
Customer Data: Best Weapon in Customer Satisfaction Battle
Customer data: businesses’ best weapon in the never-ending customer satisfaction battle in the contact centre Customer…
Post-Pandemic – How will Contact Centre Culture Change?
Post-pandemic perspectives – how will contact centre culture change?Martin Taylor is Deputy CEO at Content Guru…
Contexta360 How to Fix Broken Processes in the Contact Centre
How to Fix Broken Processes in the Contact Centre – We have had customer contact centres…
AI-driven Knowledge Management in the Contact Centre
AI-driven knowledge management in the contact centre Steve Nattress, product director, Enghouse Interactive Getting knowledge management…
Humans vs Robots: Who is the Winner in the Contact Centre?
Humans vs robots. Who is the Winner in the Contact Centre? Contexta360 looks at the cases…
COVID19: Challenges and Way Forward for Customer Service
The impact of the pandemic, everyday challenges and the way forward for customer service in contact…
Talkdesk Unveils CX Strategy Value Framework
Talkdesk Unveils Customer Experience (CX) Strategy Value Framework New Talkdesk methodology helps organizations pinpoint the most…
Streamlining The CX Through The Contact Centre
Streamlining The Customer Experience Through The Contact Centre – How IPI achieved this for Northern Ireland…
Click or Call: You have the Power to save Police time
To Click or To Call: You have the Power to save Police time urges Wiltshire Police…
ESFA Partner with Arvato to Create Digital CX Contact Centre
Education and Skills Funding Agency Partners with Arvato to create Digital Customer Experience Contact Centre Arvato…
Virgin Media Creates 100 Contact Centre Jobs in Manchester
Virgin Media has opened applications for 100 full and part-time Contact Centre Roles in Wythenshawe, Manchester.…
Zoom to Acquire Five9 Cloud Contact Centre Suite
Zoom to Acquire Five9 – The combination of Zoom’s robust communications platform with Five9’s intelligent cloud…
IPI Supercharge Your Avaya Contact Centre Investment
Supercharge your Avaya contact centre investment with IPI – Selecting a contact centre platform is a…
Talkdesk Named a Leader for Intelligent Contact Centres
Talkdesk Named a Leader in the Aragon Research GlobeTM for Intelligent Contact Centres, 2021 Talkdesk have…
The Inner Circle Guide to Omnichannel for Contact Centres
“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK…
ECCCSA Awards 2021 Nominations – Now Closed
The 2021 European Contact Centre & Customer Service Awards close for nominations at midnight this Friday,…