Hybrid Working the Two-Tier Culture in Contact Centres: Fight It or Embrace It?. 83% of businesses…
Category: – Contact Centre News
News from the UK contact centre industry
The Female Data Scientist Who Is Helping to Lead an AI revolution
How to be a disrupter: the female data scientist who is helping to lead an AI…
Sabio Group Unveils New Brand & Website For Next Stage of Evolution
Sabio Group Unveils New Brand and Website To Mark Next Stage in its Evolution Sabio Group…
Collaboration: Streamline Internal Comms & Boost CX
Collaboration: streamline your internal comms and boost CX – During the coronavirus pandemic, thousands of people…
UK Most Unforgiving Country when it comes to Customer Service
UK most unforgiving country when it comes to customer service – More than a third of…
Flogas Strengthen Payment Security Through Contact Centre
Flogas opts for simplicity to strengthen trade and customer payment security through their contact centre using…
Why Your Clients Need The Omnichannel Experience
Why Your Clients Need Omnichannel Experience and How You Can Monetise It Find out about the…
Ascensos Continues Expansion with Cape Town Contact Centre
Ascensos has announced its expansion into South Africa with the opening of a new contact centre…
Cox & Cox Platform For Growth With Cloud Contact Centre
Cox & Cox establish a future platform for growth thanks to its new Cloud Contact Centre…
NICE Launches Enlighten AI Complaint Management Solution
NICE Launches Enlighten AI for Complaint Management, Providing the Market’s First Smart, Real-Time Solution to Power…
Shoppers Spend 9% More If They Receive Superior Service
Shoppers will spend 9% more if they receive superior service, with personalisation key Increased customer service…
Infobip Collaborates with Adobe to Provide Connected Digital Experiences
Infobip Collaborates with Adobe to Provide Connected Digital Experiences and Analytics to Customers Across the Globe Global…
Just Eat creates 1,500 North East jobs at New Contact Centre
Recruitment is under way at Just Eat as it announces details of their 1,500 seat contact…
Hybrid Working Is Changing the Contact Centre Forever
How Hybrid Working Is Changing The Role Of The Customer Service Team Leader Forever – Natalie…
How to Implement a Omnichannel Strategy and Solution
How to Implement a Successful Omnichannel Strategy and Solution – Download the new White paper from…
Content Guru Shortlisted For 3 Categories at ECCCSA
Content Guru Shortlisted For 3 Categories at European Contact Centre and Customer Service Awards 2021 Content…
A Personal Touch Starts with Asking The Right Questions
A Personal touch and frictionless service starts with asking the right questions – Good CX matters.…
Vonage Contact Centre Helps Key Travel Deliver Enhanced CX
Vonage Contact Centre Helps Key Travel Deliver an Enhanced Experience for Humanitarian and Academic Travelers Worldwide…
What’s Stopping you from Achieving Simplicity in your Contact Centre?
The major barriers to simplification are closer to home than you may think. An effective strategy…