Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira Customer Touch Point has agreed…
Category: – Contact Centre News
News from the UK contact centre industry
Contact Solutions Implements Noetica SABRE Contact Centre Solution
Contact Solutions Implements the New Noetica SABRE™ Skills and Ability Based Routing Engine to Boost Contact…
Enghouse Interactive Helps Council Solve Resident Queries
Enghouse Interactive helps Mayo County Council contact centre solve resident queries more effectively Mayo County Council…
Productivity: the new priority for your employee
Productivity: the new priority for your employee Nigel Dunn, Managing Director, Jabra EMEA North To thrive…
Jabra & HP Collaborate on One-Stop Meeting Solution
Jabra and HP collaborate on one-stop solution for meeting room needs in the ‘new normal’ The…
Stripe Deploy PCI Pal Security Payment Solutions
PCI Pal® announces strategic alliance with Stripe to rapidly deploy payment security deployments PCI Pal®, the…
NICE Interactions Live – The Highlights from this years Event
CX Agility Leads Interactions Live Thousands of CX professionals attended Interactions Live, the biggest Customer Experience…
Five9 Receives Customer Experience Innovation Award
Five9 Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine Five9 Workflow Automation honored for improving customer…
Shifting liability for fraud from merchants to customers
Shifting liability for fraud from merchants to customers in contact centres Fraud patterns are evolving quickly…
CCMA Academy Autumn Contact Centre Training Events
Mental Health Awareness for Contact Centre Managers Looking after employee mental and physical health at work…
Sabio Appoints Matt Tuson as Chief Commercial Officer
Sabio Group appoints Matt Tuson as Chief Commercial Officer Tuson joins CX solutions specialist to drive…
What is Customer Effort Score in Contact Centres?
What is Customer Effort Score in Contact Centres? Implementing and tracking a customer effort score at…
The Rise of the CRM in the Contact Centre Space
The Rise of the CRM in the Contact Centre Space In today’s world, consumers increasingly demand…
Sabio Group Extends CX Capability with Anana Acquisition
Sabio Group extends customer experience capability with Anana acquisition Sabio snaps up 4th CX acquisition of…
How COVID-19 Has Impacted on Contact Centres
How COVID-19 Has Impacted the Progression of Contact Centres Gary Williams, Director of Sales and Consultancy…
A 3-Step Formula for Consumer Trust in the AI Age
A 3-Step Formula for Consumer Trust in the AI Age Adopting Artificial Intelligence is just the…
Unlock the Intelligence Buried in Your Contact Centre with Analytics
Business Systems/Calabrio Present: Unlock the Goldmine of Intelligence Buried in Your Contact Centre with Analytics Are…
Jabra launches New Q4 Cashback Promotion
Jabra launches new Q4 cashback promotion – Quarterly offers on professional audio devices to provide UK…