It’s not often we’re bowled over by stats at Expolink Towers, but these are pretty earth…
Category: – Articles
Contact Centre Real Time Reporting and how to get the most out of it
Contact Centre Real Time Reporting: Alex Cooksey of Syntec suggest ten simple ways in which real…
Security fears putting people off contactless payments, new survey shows
Security fears putting people off contactless payments, new survey shows Nearly half of smartphone users do…
Low Employee Engagement: Is the Government missing a real productivity issue?
Low Employee Engagement: New research shows just over a third (36%) of British staff are highly…
LiveOps Agents – Guide Your Agents to the Finish Line
LiveOps Agents -Guide Your Agents to the Finish Line—and Beyond Some people say that customers are…
Are Your Customers Calling a Place That Always Knows Their Name?
Are Your Customers Calling a Place That Always Knows Their Name? by Joe Gagnon, SVP &…
Eckoh Wins ‘Best Call Centre Solution’ at Card Not Present Awards
Eckoh Wins ‘Best Call Centre Solution’ at Card Not Present Awards – Eckoh impress US industry…
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction – Exchanging more messages during a live chat…
Payment Card fraud and Data Breaches Haunt Contact Centre Managers
The risks of payment card fraud and data breaches haunt contact centre managers – Article by…
55% of Customers Can’t Remember Having a Successful Customer Experience
SDL Report confirms that 55% of Customers Can’t Remember Having a Successful Experience [Infographic] The customer…
eg solutions Slick Back Office central to challenge of digital disruption
eg solutions: Digital disruption and the rise of challenger brands mean that the traditional banking sector…
Accident Advice Helpline Spells Out Workplace Hazards
Accident Advice Helpline Spells Out Workplace Hazards – Since 1974 employers in the UK have had…
Blog: Contact Centre Agents – at last recognition
Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I…
‘What Can Businesses Learn from the Proactive Digital Election?’
What Can Businesses Learn from the Proactive Digital Election? Jeremy Payne, International Group Marketing Director, Enghouse…
Eptica research finds multichannel customer service not improving
Eptica research finds multichannel customer service not improving within insurance sector – Insurers unable to adequately…
eg Solutions To stay in the customer satisfaction game focus on Back Office
To stay in the customer satisfaction game – focus on the Back Office says eg Solutions…
Jabra Knowledge Workers: to the Contact Centre!
Jabra Knowledge Workers: to the Contact Centre! Holger Reisinger, Senior Vice President of Marketing for Products…