Contact centre technology – more than the front line – Clare Angood of Aspect Software explains…
Category: – Articles
The Right Customer Service Software Make’s All The Difference
Why using the right customer service software can make all the difference – Alan Weaser of VIRTUATel…
Apple Support for WebRTC Accelerates Customer Service
Apple support for WebRTC set to accelerate browser-based customer service – Stuart Dorman, Chief Innovation Officer,…
Nobody is perfect but at least I admit my Miss Steaks
We like to think that this humble website is perfect – we also like to think…
Mitigating security risk by sensitive call recordings
Protecting your legacy – mitigating the security risk posed to businesses by sensitive customer call recordings…
Just What is The Customer Happiness Index?
Just What is The Customer Happiness Index? Alan Weaser of VIRTUATel explains the metrics behind the…
Robots are Coming but are they taking over the Contact Centre?
“The Robots are Coming”… but are they really Taking over the Contact Centre? by Jeremy Payne,…
A four step plan for contact centres to learn from the Military
Contact centres can learn from the Military when it comes to delivering excellent customer service using…
5 Common CX Mistakes in the Contact Centre
5 common CX mistakes in the contact centre, and how to fix them – Stephen Ball,…
How the right solutions make blended contact centres successful
How the right solutions make blended contact centres successful – Clare Angood of Aspect Software looks…
The game of authentication and fraud detection
Guess Who? – The game of authentication and fraud detection – Amit Desai, Senior Director of…
Dispelling the Myths of PCI DSS – Matthew Bryars CEO Aeriandi
Dispelling the Myths of PCI DSS – Matthew Bryars, CEO of Aeriandi Almost a decade on…
The Origins of Speech Analytics in the contact centre
Speech analytics software offers a myriad of benefits to the contact centre industry. As this has…
Is your Contact Centre Mobile Ready asks Aspect Software
Is your contact centre mobile-ready asks Clare Ansgood of Aspect Software Today’s consumers have lofty expectations…
Start Being Happy – It Will Double Your Productivity
Start Being Happy – It Will Double Your Productivity. In his series of articles on new…
Voice of the Customer or Customer Attitudes – Take a New Approach
Voice of the Customer or Customer Attitudes – Take a New Approach; Jonathan Wax, VP, EMEA…
Website that United the World & Made Collaboration Cool
The Website that United the World (and Made Collaboration Cool) by Holger Reisinger of Jabra. Forget…
Introducing the Contact Centre of the Future
Introducing the Contact Centre of the Future – Digital technology has had a significant impact on…
Sales and Call targets or is it Customer first?
Sales and Call targets or is it Customer first? My travels this week took me to…