Build Emotional Engagement with your Customers
Company success, now more than ever, hinges around how a company deals with its customers. But how many enterprises today…
West
Is Customer Service the New Sales and Marketing?
Is customer service the new sales and marketing asks Enda Kenneally, VP of business development, West’s Unified Communications Services It’s…
Business Case For Moving Your Contact Centre to the Cloud
How to put together a business case for moving your contact centre to the cloud – Enda Kenneally, VP of…
The State of Customer Experience 2017 – Download
The State of Customer Experience 2017 – Digital interaction will overtake voice by 2020, but is the contact centre industry…