What’s Hot and What’s Not In Contact Centres 2021
2021 predictions – David Parry-Jones, VP of EMEA at Twilio 1. The demand to engage digitally, on a range of…
Twilio
M&S Transforms Communications with Customers
Marks & Spencer Calls on Twilio to Transform its Communications with Customers All calls to 640 M&S stores and Contact…
New Rules of Engagement for Contact Centres
The way that customers engage with businesses has irreversibly changed. Contact centres need to adapt: consumers will no longer settle…
Introducing Twilio Flex: The Future of the Contact Centre
Introducing Twilio Flex: The Future of the Contact Centre – The world’s first fully programmable cloud contact centre platform, Flex…