Puzzel’s Top 3 Predictions for Contact Centres in 2020
Rapid change in the contact centre industry may seem overwhelming but a great place to start 2020 is with people,…
Thomas Rodseth
Keep Calm, it’s only GDPR! Questions to ask your Tech Provider
Keep calm, it’s only GDPR! Seven questions to ask your technology provider According to Thomas Rodseth, VP of Product &…
Choosing the Right Robot for your Contact Centre
Choosing the right robot for your contact centre – According to Thomas Rødseth of Puzzel there are many different types…
Puzzel How to Reduce Costs in the Contact Centre
Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of Puzzel Every organisation wants…
The Scary Truth of Customer Security in the Contact Centre
Facing up to the scary truth of customer security in contact centres Thomas Rodseth, VP of Product & Marketing at…
Make Web Chat Work for your Contact Centre
The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering near real-time communication in…
The Rise Of The Multi-Skilled Contact Centre Agent
The rise of the multi-skilled agent – Thomas Rødseth at Puzzel (formerly Intelecom), advocates taking a cloud-based approach to empowering…
Six Practical Steps to Make Web Chat Work For You
Six Practical Steps to Make Web Chat work for you – Thomas Rødseth at Intelecom, shares his top tips for…
The Truth About Self Service, Bots & Intelligent Assistance
The Truth about Self Service, Bots & Intelligent Assistance Thomas Rodseth, VP of Product & Marketing at Intelecom explains the…