Customer Engagement set to get smarter in 2019
CX solutions leader Sabio expects there to be an increased focus on AI, Augmented Human Interactions and Voice of the…
Stuart Dorman
2018’s Tech Issues for Effective Digital Customer Engagement
Sabio identifies AI-enabled Virtual Assistants, Messaging everywhere, IoT-enabled embedded service, responding to regulatory pressures, and better UX/Customer Journey design as…
Service at the Push of a Button – Stuart Dorman Sabio
Service at the push of a button – Sabio’s Chief Innovation Office, Stuart Dorman Amazon’s recent introduction of its Wi-Fi-equipped…
HSBC takes biometrics mainstream in UK contact centres
HSBC takes biometrics mainstream – Stuart Dorman, Head of Apps, Sabio assesses the customer engagement impact of major UK roll…
Four things not to do with your agent desktops
Four things not to do with your agent desktops – Sabio’s Stuart Dorman takes a look at how to improve…