86% of Brits say self-service is a positive experience
86% of Brits say self-service is a positive experience – but we still want a contact centre agent to help…
Self-Service
Can Successful Automated Customer Self-Service Be Achieved?
Successful automated customer self-service can only be achieved through mastery of natural language processing, says Aspect Software Self-service is in…
ContactBabel: The Inner Circle Guide to Self-Service
The Inner Circle Guide to Self-Service is a major independent analyst report, aimed at providing customer contact professionals with the…
Enhance The Customer Service Experience Using Self-service
Enhance Customer Service Experience Using Self-service by Nidal Kamouni, CEO, PCCI Group The essence of customer service can be traced…
Self Service Can Create Happy Consumers – Webinar
Self Service Technologies can Create Happy Consumers – Global web event with Genesys and industry analysts demonstrates how mystery shopping…