Understanding Declined Codes: Ways to improve Acceptance

Understanding declined codes – 3 ways to improve acceptance rates. Rob Crutchington at payment service provider,…

GDPR – 3 Steps to Contact Centre Compliance

What happens next? 3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the…

Contact Centre Payments – Going Mobile

Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market…

Encoded Launch Secure Customer Engagement Platform

Encoded announces new secure customer engagement platform New platform allows businesses to accept fast, secure payments…

What Lies Behind Your Contact Centre Payment Solution?

Robert Crutchington at Encoded takes a look under the bonnet of payments in contact centres and…

PCI DSS: 3 Surprises from the latest contact centre report

PCI DSS: 3 Surprises from the latest contact centre report – Robert Crutchington at Encoded takes…

Scrapping Card Fees – Waste of time or a Benefit to Consumers?

Scrapping Card Fees – A Bureaucratic waste of time or a benefit to consumers? Rob Crutchington,…

IVR Six Design Tips to Improve and Save Time and Money

IVR – Six Design Tips to Improve and Save Time and Money Article By Rob Crutchington…

PCI DSS Compliance: Whose responsibility is it anyway?

PCI DSS Compliance: Whose responsibility is it anyway? By Rob Crutchington – Director at Encoded The…

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