Understanding Declined Codes: Ways to improve Acceptance
Understanding declined codes – 3 ways to improve acceptance rates. Rob Crutchington at payment service provider, Encoded discusses how understanding…
Rob Crutchington
GDPR – 3 Steps to Contact Centre Compliance
What happens next? 3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the impact of GDPR on…
Contact Centre Payments – Going Mobile
Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way…
Encoded Launch Secure Customer Engagement Platform
Encoded announces new secure customer engagement platform New platform allows businesses to accept fast, secure payments via SMS from customers…
What Lies Behind Your Contact Centre Payment Solution?
Robert Crutchington at Encoded takes a look under the bonnet of payments in contact centres and discusses five reasons why…
PCI DSS: 3 Surprises from the latest contact centre report
PCI DSS: 3 Surprises from the latest contact centre report – Robert Crutchington at Encoded takes a closer look at…
Scrapping Card Fees – Waste of time or a Benefit to Consumers?
Scrapping Card Fees – A Bureaucratic waste of time or a benefit to consumers? Rob Crutchington, Director at Encoded, discusses…
IVR Six Design Tips to Improve and Save Time and Money
IVR – Six Design Tips to Improve and Save Time and Money Article By Rob Crutchington – Director at Encoded…
PCI DSS Compliance: Whose responsibility is it anyway?
PCI DSS Compliance: Whose responsibility is it anyway? By Rob Crutchington – Director at Encoded The Payment Card Industry Data…