Contact Centres Out Of Touch According to New Study
New study reveals customer experience is getting worse; contact centres out of touch with the reality of today’s consumer A…
New study reveals customer experience is getting worse; contact centres out of touch with the reality of today’s consumer A…
Interactive Intelligence, a global provider of software and cloud services for customer engagement, unified communications and collaboration, has been named…
High Customer Ratings and Top Scores from Ovum Reinforce Company’s Global Leadership Position Verint® Systems Inc. have announced it has…
The total number of outsourced agents working at home will soon exceed 100,000 globally, and the variety of industries that…