Contact Centres Out Of Touch According to New Study
New study reveals customer experience is getting worse; contact centres out of touch with the reality of today’s consumer A…
Ovum
Interactive Intelligence Named Cloud Market Leader
Interactive Intelligence, a global provider of software and cloud services for customer engagement, unified communications and collaboration, has been named…
Verint Recognised for Market Leadership in Customer Interaction Analytics
High Customer Ratings and Top Scores from Ovum Reinforce Company’s Global Leadership Position Verint® Systems Inc. have announced it has…
Ovum estimates home-based agents to increase to 160,000 by 2017
The total number of outsourced agents working at home will soon exceed 100,000 globally, and the variety of industries that…