OpenMarket Publish SMS Contact Centre Chatbots Survey
OpenMarket New Consumer Survey Reveals Massive Missed Customer Engagement Opportunity for Enterprises Not Leveraging SMS Chatbots Financial Services, Travel and…
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Texting #1 Preferred Channel for Millennial Communications
OpenMarket’s Survey Reveals Texting is the #1 Preferred Channel for Two-Way Business-to- Millennial Communications Social Media Channels Are Not a…
Millennials Rather Lose the Ability to Call than Text
New OpenMarket Survey Reveals Millennials Would Rather Lose the Ability to Call than Text OpenMarket have announced the results of…
Customer Care sometimes takes more than 140 characters
Customer Care sometimes takes more than 140 characters By OisinLunny, Senior Market Development Manager at OpenMarket To quote the great…
How Mobile is Transforming Enterprise Customer Experience
Every day more and more business processes are being transformed by mobile. Shopping, purchasing and fulfilment. Reservation, ticketing and appointment…