Nuance Reinvents Agent AI for the Contact Centre
Nuance Reinvents Agent AI for the Contact Centre – Proven technology brings real-time insights to human agents, enabling more personalised,…
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CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics
CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics to Transform the Way Businesses Interact with Customers CallMiner, the leading…
Barclays Rolls Out Voice Biometrics For Telephone Banking
Barclays have announced the demise of banking passwords in favour of voice biometrics technology at its contact centres, meaning that…
TouchAssist Virtual Assistant Meets Live Customer
TouchCommerce launches TouchAssist to provide enterprises with combination of Virtual Assistant and Live Customer interactions in digital channels New product…
Nuance introduce Nina the Virtual Assistant
Nuance introduce Nina the Virtual Assistant from Nuance Brings Human Touch to Swedbank Customer Service For Swedbank Customers and Customer…
TalkTalk Reduces Costs with Nuance
– TalkTalk Reduces Call Centre Costs Dramatically by Creating a More Human Customer Service Conversation with Nuance – TalkTalk Saves…
Applying intelligence to self-service
Despite years of everyone telling us how important it is for customers to be delighted with every interaction, most of…
Fighting fraud with voice biometrics
Nuance Communications has announced a partnership deal with TRUSTID, a provider of contact centre authentication technology, to help contact centers…