5 Trends Set to Transform Contact Centres in 2017
5 Trends set to transform Contact Centres in 2017 from Global Remote Services (GRS), leading European providers of multi-lingual services…
Global Remote Services
Why Call Centre Outsourcing is Undergoing Radical Change
Global Remote Services (GRS) reports why call centre outsourcing is undergoing radical change According to industry sources, contact centre outsourcing…
6 Outsourcing Trends to watch out for in 2016
6 Outsourcing Trends to watch out for in 2016; a perspective from Global Remote Services (GRS) Global contact centre outsourcing…
Customer Expectation Impacting Business Performance
Outsourcing experts, Global Remote Services, says latest 2015 UK CSAT Index confirms growing customer expectation is impacting UK business performance…
Romania becoming outsource destination
Romania is increasingly becoming an outsource destination of choice for UK businesses such as the contact centre. European Business Awards…