Daviker

Speech analytics software offers a myriad of benefits to the contact centre industry. As this has become more widely known,…

Daviker have launched the Cloud Contact Centre (CCC), powered by BT Wholesale’s Hosted Contact Centre portfolio. CCC is a multi-channel…

Workforce management software is a powerful tool when it comes to… well, managing your workforce. That sounds fairly basic, but…

Workforce Management software is a valuable tool when it comes to cutting costs in your call centre, with the potential…

Articles, Speech April 29, 2014

How can you improve contact centre call quality monitoring without spending all of your time listening in on your call…