The Origins of Speech Analytics in the contact centre
Speech analytics software offers a myriad of benefits to the contact centre industry. As this has become more widely known,…
Daviker
Daviker launch innovative Cloud Contact Centre Solution powered by BT Wholesale
Daviker have launched the Cloud Contact Centre (CCC), powered by BT Wholesale’s Hosted Contact Centre portfolio. CCC is a multi-channel…
Maximising the Benefits of Workforce Management Software
Workforce management software is a powerful tool when it comes to… well, managing your workforce. That sounds fairly basic, but…
Tips on buying Workforce Management software
Workforce Management software is a valuable tool when it comes to cutting costs in your call centre, with the potential…
How To Improve Contact Centre Call Quality Monitoring
How can you improve contact centre call quality monitoring without spending all of your time listening in on your call…