Ways Real-Time Data Improves Customer Service
Ways Real-Time Data Improves Customer Service By Scott Parker- Sequina Instant access and 360-degree views of all customer and product…
Data
Consumer Complacency Puts Personal Data at Risk
Consumer complacency puts personal data at risk – Research reveals that only half of UK consumers care about stolen payment…
VoiceSage Upgrades To The Big Data Level
Customer contact services leader software boosts its solution to better manage the large volumes of data its enterprise customers are…
Five Dangerous Misconceptions When Sharing Personal Data
Five dangerous misconceptions when sharing personal data – Cameron Ross is Director of Payments Strategy at Eckoh Consumers in the…
Top tips for creating a better, personalised customer experience
Whether it’s through your customer service, sales or marketing; personalisation isn’t simply adding a customer name to the top of…