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Direct Response Contact Centres Ltd, one of the UK’s leading digital multichannel contact centres, announces the…

Why Contact Centre Scripts Have NOT Had Their Time…

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Interactive Intelligence Offers CallScripter Application

Interactive Intelligence contact centre and dialer software integrated with upgraded CallScripter™ application offers improved customer service,…

Best Practices in Modern Contact Centres

Customer Interactions Best Practices – Best Practices in Enhancing Customer Interactions in Modern Contact Centres The…

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