Call Deflection: Keep Customers & Agents Sane in Peak Periods
Call deflection: how to keep your customers and keep your contact centre agents sane in peak periods Cathal McGloin, CEO…
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Met Police The 999 Hoax Calls That Waste Time
The Met Police have released audio footage of 999 calls made to their control contact centre where the incident reported…
2 million Adults Don’t Know When To Call 999
More than 2 million adults don’t know when to call 999 – Adults call 999 twice in their lifetime BT…
999 Emergency Number Celebrates 80th Birthday
The 999 emergency number celebrates its 80th birthday today and is continuing to go from strength to strength. Policing may…
Inappropriate 999 Calls to contact centre staff
Inappropriate 999 Calls made to contact centre staff What would you do if you had a cat in your house…
Bedfordshire Police 999 Contact Centre to Close
Bedfordshire Police 999 Contact Centre Set to Close It has been reported that the Emergency 999 contact centre in Bedfordshire…
Wiltshire Police’s Contact Centre Goes Live
Wiltshire Police have opened their new £1.8 million contact centre this week which brings together 999 and 101 services under…