Call deflection: how to keep your customers and keep your contact centre agents sane in peak…
Tag: 999
Met Police The 999 Hoax Calls That Waste Time
The Met Police have released audio footage of 999 calls made to their control contact centre…
2 million Adults Don’t Know When To Call 999
More than 2 million adults don’t know when to call 999 – Adults call 999 twice…
999 Emergency Number Celebrates 80th Birthday
The 999 emergency number celebrates its 80th birthday today and is continuing to go from strength…
Inappropriate 999 Calls to contact centre staff
Inappropriate 999 Calls made to contact centre staff What would you do if you had a…
Bedfordshire Police 999 Contact Centre to Close
Bedfordshire Police 999 Contact Centre Set to Close It has been reported that the Emergency 999…
Wiltshire Police’s Contact Centre Goes Live
Wiltshire Police have opened their new £1.8 million contact centre this week which brings together 999…