– Aspect Software
15 Pressing Lane, Hayes, Middlesex. UB3 1EP. United Kingdom
ACD
+42
Acoustics, Agent Assisted Card Payments, Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Channel Management, Channel of Choice, Cloud Solutions, Customer Feedback, Customer Satisfaction, Customisable UI/UX, Data Management, Disposable Mobile Apps, Hosted Solutions, Intelligent Routing, Interactive Text Response (ITR), IVM, Knowledge Base, Knowledge Management, Multi-Channel Solutions, Multi-Site Routing, Multimedia Playback, Multimedia Recording, Natural Language Understanding (NLU), OFCOM Compliant, Outbound Dialling, Performance Management, Predictive Outbound Dialling, Premise Solutions, Quality Management, Quality Monitoring/Reporting, Role based Capabilities, Screen Recording, Self Service, Skill Based Routing, Speech Automation, Voice Recording, Workforce Management,
– TTEC
4th Floor, Salisbury House, Finsbury Circus, London. EC2M 5QQ. United Kingdom
Agent Assisted Card Payments
+81
Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Artificial Intelligence, Back Office, Blending Solutions, Call Analysis, Call Deflection, Call Handling, Call Substitution, Change Management, Channel Management, Channel of Choice, Cloud Solutions, Consultancy, Contact Centre Satisfaction, Contact Centre Technology, CRM, Customer Experience, Customer Satisfaction, Employee Satisfaction, Engagement, Events & Conferences, FaceBook & WhatsApp Messaging, Gamification, Helpdesks, Integrated Contact Centre Systems, Intelligent Routing, Interactive Voice Messaging, IVM, IVR, IVR Payments, Knowledge Base, Knowledge Management, Leadership & Management, Managed Services, Mobile Messaging, Mobile Solutions, Multi-Site Routing, Natural Language Understanding (NLU), OFCOM Compliant, Omni-Channel, Outbound Dialling, Outsourced Services, PCI Compliance, Performance Management, Predictive Outbound Dialling, Proactive Customer Contact, Process Analysis, Process Automation, Quality Management, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Salesforce Management, Screen Recording, Self Service, Service Desk, SMS Messaging, Social Media, Software Solutions, Speech Automation, Strategic Planning, Support Desks, Surveys, Technology, Text Messaging, Training, Unified Communications, Virtual Agents & Chatbots, Virtual Solutions, Visual Communications, Voice Messaging, Voice of the Customer, Web Self Service, Workforce Management, Workforce Optimisation,
4net Technologies
3 Scholar Green Road, Cobra Court, Manchester. M32 0TR. United Kingdom
ACD
+23
Agent Desktop, Analytics, Applications Integration, Call Analysis, Call Recording, Consultancy, Customer Feedback, Customer Interaction, Diallers, Hosted Solutions, IVR, Managed Services, Multi-Channel Solutions, PCI Compliance, Performance Management, Process Analysis, Self Service, Strategic Planning, Training, Unified Communications, Virtual Solutions, Voice Recording, Workforce Management,
EBI.AI
Innovation Centre, University of Warwick Science Park Warwick Technology Park, Gallows Hill, Warwick, CV34 6UW. United Kingdom
Agent Desktop
+23
Analytics, Artificial Intelligence, Call Analysis, Call Recording, Contact Centre Technology, CTI, Customer Communications, Customer Experience, Customer Satisfaction, Data Management, Employee Satisfaction, FaceBook & WhatsApp Messaging, Integrated Contact Centre Systems, Mobile Messaging, Mobile Solutions, Natural Language Understanding (NLU), Omni-Channel, SaaS, Self Service, Technology, Unified Communications, Virtual Agents & Chatbots, Web Self Service,
IFS Customer Engagement
Artisan, Hillbottom Road, High Wycombe, Bucks. HP12 4HJ. United Kingdom
Agent Coaching & Monitoring
+61
Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, AI and Agent Blended Communications, Analytics, Applications Integration, Artificial Intelligence, Audio Messages & Branding, Back Office, Blending Solutions, Call Avoidance, Call Back, Call Deflection, Call Handling, Cloud Solutions, Contact Centre Technology, CRM, Customer Communications, Customer Experience, Customer Feedback, Customer ID & Verification, Customer Satisfaction, Data Management, Data Unification, Diallers, Employee Satisfaction, Engagement, Hosted Solutions, Inbound and Outbound Messaging, Intelligent Routing, Interactive Text Response (ITR), Interactive Voice Messaging, IVR, Knowledge Base, Knowledge Management, Leadership & Management, Mobile Apps, Mobile Messaging, Mobile Solutions, Multi-Channel Solutions, Natural Language Understanding (NLU), Omni-Channel, Outbound Dialling, SaaS, Self Service, Service Desk, Skill Based Routing, SMS Messaging, Social Media, Software Solutions, Speech Automation, Strategic Planning, Support Desks, Surveys, Virtual Agents & Chatbots, Wallboards, Web Self Service, Website Solutions, Workforce Management,
Puzzel
22 Tudor Street, Blackfriars, London EC4Y 0AY. United Kingdom
Agent Desktop
+76
Analytics, Audio Messages & Branding, Blending Solutions, Call Analysis, Call Avoidance, Call Back, Call Deflection, Call Handling, Call Recording, Call Substitution, Change Management, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, CTI, Customer Communications, Customer Experience, Customer Feedback, Customer ID & Verification, Customer Interaction, Customer Satisfaction, Data Unification, Diallers, e-Learning, Engagement, Fulfillment, Gamification, Helpdesks, Hosted Solutions, Integrated Contact Centre Systems, Interactive Voice Messaging, IVR, IVR Payments, Knowledge Management, Mobile Apps, Mobile Messaging, Mobile Solutions, Multi-Channel Solutions, Multi-Site Routing, Multimedia Playback, Multimedia Recording, Nearest Store/Office, Omni-Channel, Online Payments, Outbound Dialling, Payments Role based Capabilities, PBX/IP-PBX, PCI Compliance, PCI DSS, Proactive Customer Contact, Process Analysis, Process Automation, Quality Management, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), Role based Capabilities, SaaS, Self Service, Self Service Payments, Service Desk, SMS Messaging, Social Media, Software Solutions, Speech Automation, Support Desks, Surveys, Technology, Text Messaging, Unified Communications, Voice Messaging, Voice of the Customer, Voice Recording, Wallboards, Web Self Service, Workforce Management, Workforce Optimisation,
Sabio Group
12th Floor, 110 Southwark Street, London, SE1 0SU. United Kingdom
Agent Coaching & Monitoring
+24
Agent Desktop, Analytics, Cloud Solutions, Consultancy, CTI, Customer Experience, Customer Feedback, Diallers, Hosted Solutions, IVR, Multi-Channel Solutions, Multi-Site Routing, PCI Compliance, PCI DSS, Performance Management, Quality Monitoring/Reporting, SaaS, Self Service, Social Media, Surveys, Unified Communications, Virtual Solutions, Voice Recording, Workforce Management,
Syntec
18 The Avenue, London. W13 8PH. United Kingdom
ACD
+35
Agent Assisted Card Payments, Analytics, Call Analysis, Call Back, Call Handling, Call Recording, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, Customer Experience, Customer Feedback, Customer Satisfaction, Diallers, Hosted Solutions, IVR, IVR Payments, Managed Services, Multi-Channel Solutions, Multi-Site Routing, Online Payments, Outbound Dialling, Payments Role based Capabilities, PBX/IP-PBX, PCI Compliance, PCI DSS, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Salesforce Management, Self Service, Self Service Payments, Software Solutions, Surveys, Voice Recording, Workforce Management,
Teleopti
Chiltern House Business Centre, 45 Station Road, Henley on Thames, Oxon. RG9 1AT. United Kingdom
Agent Coaching & Monitoring
+15
Agent Engagement, Agent Motivation, Agent Scoring, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, Customer Satisfaction, Gamification, Multi-Channel Solutions, Performance Management, Self Service, Social Media, Software Solutions, Workforce Management, Workforce Optimisation,