EBI.AI
Innovation Centre, University of Warwick Science Park Warwick Technology Park, Gallows Hill, Warwick, CV34 6UW. United Kingdom
Agent Desktop
+23
Analytics, Artificial Intelligence, Call Analysis, Call Recording, Contact Centre Technology, CTI, Customer Communications, Customer Experience, Customer Satisfaction, Data Management, Employee Satisfaction, FaceBook & WhatsApp Messaging, Integrated Contact Centre Systems, Mobile Messaging, Mobile Solutions, Natural Language Understanding (NLU), Omni-Channel, SaaS, Self Service, Technology, Unified Communications, Virtual Agents & Chatbots, Web Self Service,
Foehn Ltd
Goodwin House, 5 Union Court, Richmond, Surrey. TW9 1AA. United Kingdom
ACD
+63
Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Artificial Intelligence, Assessment Framework Association, Auto Attendant, Back Office, Benchmarking, Blending Solutions, Call Analysis, Call Avoidance, Call Back, Call Deflection, Call Handling, Call Recording, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, CRM, CTI, Customer Communications, Customer Experience, Customer ID & Verification, Diallers, Hosted Solutions, Integrated Contact Centre Systems, Intelligent Routing, Interactive Voice Messaging, IVR, Knowledge Base, Knowledge Management, Managed Services, Mobile Apps, Multi-Site Routing, OFCOM Compliant, Omni-Channel, Outbound Dialling, PBX/IP-PBX, PCI Compliance, PCI DSS, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Service Desk, Skill Based Routing, SMS Messaging, Social Media, Software Solutions, System Redundancy, Unified Communications, Virtual Agents & Chatbots, Virtual Solutions, Visual Communications, Voice Messaging, Voice of the Customer, Voice Recording, Web Self Service, Workforce Management, Workforce Optimisation,
IFS Customer Engagement
Artisan, Hillbottom Road, High Wycombe, Bucks. HP12 4HJ. United Kingdom
Agent Coaching & Monitoring
+61
Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, AI and Agent Blended Communications, Analytics, Applications Integration, Artificial Intelligence, Audio Messages & Branding, Back Office, Blending Solutions, Call Avoidance, Call Back, Call Deflection, Call Handling, Cloud Solutions, Contact Centre Technology, CRM, Customer Communications, Customer Experience, Customer Feedback, Customer ID & Verification, Customer Satisfaction, Data Management, Data Unification, Diallers, Employee Satisfaction, Engagement, Hosted Solutions, Inbound and Outbound Messaging, Intelligent Routing, Interactive Text Response (ITR), Interactive Voice Messaging, IVR, Knowledge Base, Knowledge Management, Leadership & Management, Mobile Apps, Mobile Messaging, Mobile Solutions, Multi-Channel Solutions, Natural Language Understanding (NLU), Omni-Channel, Outbound Dialling, SaaS, Self Service, Service Desk, Skill Based Routing, SMS Messaging, Social Media, Software Solutions, Speech Automation, Strategic Planning, Support Desks, Surveys, Virtual Agents & Chatbots, Wallboards, Web Self Service, Website Solutions, Workforce Management,
Puzzel
2-6 Boundary Row, London. SE1 8HP. United Kingdom
Agent Desktop
+76
Analytics, Audio Messages & Branding, Blending Solutions, Call Analysis, Call Avoidance, Call Back, Call Deflection, Call Handling, Call Recording, Call Substitution, Change Management, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, CTI, Customer Communications, Customer Experience, Customer Feedback, Customer ID & Verification, Customer Interaction, Customer Satisfaction, Data Unification, Diallers, e-Learning, Engagement, Fulfillment, Gamification, Helpdesks, Hosted Solutions, Integrated Contact Centre Systems, Interactive Voice Messaging, IVR, IVR Payments, Knowledge Management, Mobile Apps, Mobile Messaging, Mobile Solutions, Multi-Channel Solutions, Multi-Site Routing, Multimedia Playback, Multimedia Recording, Nearest Store/Office, Omni-Channel, Online Payments, Outbound Dialling, Payments Role based Capabilities, PBX/IP-PBX, PCI Compliance, PCI DSS, Proactive Customer Contact, Process Analysis, Process Automation, Quality Management, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), Role based Capabilities, SaaS, Self Service, Self Service Payments, Service Desk, SMS Messaging, Social Media, Software Solutions, Speech Automation, Support Desks, Surveys, Technology, Text Messaging, Unified Communications, Voice Messaging, Voice of the Customer, Voice Recording, Wallboards, Web Self Service, Workforce Management, Workforce Optimisation,
Talkdesk
1-5 Clere Street, London. EC2A 4UY. United Kingdom
Analytics
+33
Applications Integration, Call Analysis, Call Handling, Call Recording, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, Customer Experience, Customer ID & Verification, Diallers, FaceBook & WhatsApp Messaging, Gamification, Integrated Contact Centre Systems, Interactive Text Response (ITR), Knowledge Management, Mobile Apps, Omni-Channel, Outbound Dialling, PBX/IP-PBX, Performance Management, Predictive Outbound Dialling, Quality Management, SaaS, Salesforce Management, Skill Based Routing, Software Solutions, Technology, Training, Virtual Agents & Chatbots, Voice Biometrics, Voice Recording, Workforce Management, Workforce Optimisation,