Sensée/TCC Wins Contact Centre Contract With Nespresso to Enhance Customer Service Operations
Sensée/The Contact Company (TCC), a leading provider of customer service solutions, is thrilled to announce that it has been awarded a contract with Nespresso, the renowned global coffee brand.
This partnership marks a significant milestone for Sensée/TCC and highlights the company’s commitment to delivering exceptional customer experiences.
Under this new agreement, Sensée/TCC will provide comprehensive customer service solutions to Nespresso’s business-to-consumer operations. Leveraging our expertise in customer service, Sensée/TCC aims to elevate Nespresso’s customer service experience, ensuring quick and efficient resolution of inquiries and enhancing overall customer satisfaction.
The successful merger between Sensée and TCC has further strengthened our capabilities and positioned us as a prominent player in the industry. By combining our expertise, resources, and market insights, we have forged a powerful partnership that enables us to deliver innovative and tailored solutions to our esteemed clients.
Asif Hamid MBE, CEO at The Contact Company, said,
“This contract with Nespresso is a testament to the exceptional services we provide and the trust our clients place in us,”
“We are excited to collaborate with Nespresso, a brand known for its commitment to quality, and we are confident that this partnership will bring immense value to both organisations.”
Steve Mosser – Sensée Group CEO said:
“This demonstrates the ability and commitment we have with offering a flexible Working from Home and an on-site model with the enhancement of technology to create a powerhouse in the outsourcing arena.”
The collaboration with Nespresso aligns with Sensée/TCC’s vision to revolutionise the customer service landscape and empower businesses to build lasting relationships with their customers. With our cutting-edge technology, industry-leading expertise, and dedication to excellence, we are well-positioned to meet and exceed the evolving needs of today’s consumers.
Sensée has been creating, managing and optimising work-from-home (WFH) and hybrid working contact centre operations in the UK since 2004. Through a mix of a unique 100% @home talent-on-tap outsourcing proposition and Cloudworks, our purpose-built hybrid working SaaS ecosystem, we help leading brands deliver brilliant customer outcomes.
Sensée’s UK-wide recruitment reach means we can get the best talent for businesses whilst creating accessible careers for people anywhere, and sustainability for our planet and communities.
In February 2024, Sensée purchased the business of The Contact Company, a renowned customer service centre based in Birkenhead, Liverpool, creating a new UK-based CX Outsourcing Group with over 2,000 employees and 35 combined years of outsourcing experience.
For additional information on Sensee view their Company Profile
The Nespresso story began more than 30 years ago with a simple idea: enable anyone to create the perfect cup of espresso coffee – just like a skilled barista.
From its beginning in 1986, Nespresso has redefined and revolutionised the way millions of people enjoy their espresso coffee and shaped the global coffee culture.
For additional information on Nespresso visit their Website
