Noble Conversations Analytics Receives the 2019 CUSTOMER Contact Centre Technology Award
Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that Noble® Conversations Analytics Insight has received TMC’s “2019 CUSTOMER Contact Centre Technology Award.” The award is presented by CUSTOMER magazine.
Noble Conversations Analytics Insight provides deeper vision into customer interactions, to help companies continually improve quality and build a better customer experience. Insight uses Noble’s intelligent speech analytics chassis and adds a text transcription engine, making it easier than ever to spot trends and uncover common issues, measure quality and compliance, identify training opportunities and improve workflow and sales or service strategies. Insight analyses each contact to flag keywords or other common phrases, including whether they are said by customers or contact centre agents.
Chris Hodges, SVP sales and marketing at Noble Systems, said,
“When we introduced our Conversations Analytics native speech analytics platform last year, we were excited about the impact it would have for our clients to gain deeper business intelligence on trends and patterns in customer behaviour,”
“Noble CA Insight takes it a step further. With Insight, companies get a better understanding of their customers and their needs, and better information to arm their agents with the right tools, so they can improve processes and increase customer satisfaction. We are honoured by TMC’s acknowledgment of our ongoing commitment to help companies improve the customer experience.”
Rich Tehrani, CEO, TMC, commented,
“Congratulations to Noble Systems for being awarded a 2019 CUSTOMER Magazine Contact Centre Technology Award. Noble Conversations Analytics Insight has been selected for demonstrating innovation, quality and unique features which have a positive impact on the customer experience,”
“We’re pleased to recognise their achievement.”
The 14th-annual Contact Centre Technology Awards honour vendors that embrace technology as a key tool for customer service excellence. The award distinguishes their success as innovators, thought leaders and market movers in the contact centre and customer care industries.
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics, robotic process automation and decisioning, workforce management and gamification. With a portfolio of 195+ patents and growing, Noble leads the way in pioneering solutions for the contact centre market.