Listings

For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be the largest community of contact centre professionals in the UK. The CCMA was founded with the goal of sharing...

ContactBabel is the leading analyst firm for the contact centre industry. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer. The coverage provided by our massive and ongoing primary research projects is matched by our experience analysing the...

Leader in cloud communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for hundreds of large organisations across the globe. The largest privately-owned provider of contact centre solutions, Content Guru’s parent company, Redwood Technologies Group, has been listed as the 9th best performing mid-market technology company by independent...

Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. The company was founded 20 years ago to offer affordable, pay-as-you-go IVR and payment solutions to small and large businesses. Many contact centres now rely on Encoded secure automated payments...

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction in your contact centre. The Company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact centre, attendant console, predictive outbound dialer, knowledge management system, IVR, and call recording solutions that support any...

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact centre performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™. Our cloud-native, scalable, and secure platform...

FourNet is at the forefront of technology developments within the telecommunications market, specialising in contact centre technologies, unified communications, video conferencing and managed and cloud services. FourNet is one of the fastest-growing privately owned technology companies in the UK and its newly created CX function is comprised entirely of highly...

IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. IPI understands that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes...

Over 600 organisations in financial services, insurance, local government and healthcare use Netcall’s Liberty platform to make life easier for the people they serve. Liberty Converse is the next-generation, AI-powered contact centre solution that redefines how businesses engage with their customers. The cloud-native platform extends its robust contact centre software...

Why OMNINGAGE Connect? OMNINGAGE is a cloud based Contact Centre Platform powered by Amazon Connect and AWS. OMNINGAGE Connect is a next generation cloud based user desktop built for Amazon Connect which offers effortless user experience, promotes agent engagement and boosts staff productivity. Innovative Omningage Connect is the most innovative...