Emerald Set To Create 200 Jobs at Waterford Contact Centre

Emerald Contact Centre, the customer care and sales support provider for a range of global financial, health and travel publications, has announced 200 additional jobs to be filled over three years.

The announcement was made at the opening event for their new offices located in Confederation House in Waterford Business Park, Co Waterford on Friday.

The new jobs will include customer support roles for people who can speak Spanish, Portuguese, German, and French, as well as English.

Emer Prendergast, Director, Emerald Contact Centre (Pictured Far Right) said,

“We are incredibly happy with our new home at Confederation House. The space allows us to offer our employees a bright and inspiring working environment. This is an exciting new chapter for us all,”

“Emerald has grown steadily over the past few years, surpassing initial projected growth of 50 to 70 jobs, and today’s announcement of 200 additional jobs is a testament to the calibre of people and skillset we have found here in the South East” said Emerald President Roseann Miller.

“We fully expect this growth to continue,” she added.

John Halligan, Minister for Training, Skills, Innovation, Research and Development, commented,

“I am delighted to officially open the new offices for Emerald Contact Centre and announce 200 new jobs for Waterford. The government is fully committed to regional development and ensuring every region benefits from employment gains.”

“Today’s announcement demonstrates, once again, that the South East is an attractive location with much to offer investors. These highly skilled multilingual jobs will enable the company to grow,”

IDA Ireland’s Divisional Head of Regional Development, Denis Curran, said:

“This is a terrific announcement for Waterford and the South East Region. Emerald Contact Centre has made great strides since establishing in Waterford four years ago.”

“The 200 new jobs will greatly benefit the economies of Waterford and the wider South East Region. The opening of these new offices and the new roles being created demonstrate a clear commitment from Emerald to the region, which is most welcome.”

Additional Information

The Emerald Contact Centre currently employs 140 staff and the expansion will take the workforce to 340 employees by 2021.

Launched in 2015, Emerald Contact Centre plans to hire the first 50 new team members in a variety of roles by the end of this year.

For additional information on Emerald Contact Centre visit their Website

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