Cloud contact centres – a shot in the arm for Asian private healthcare as Omningage explains.
Private healthcare providers in the Asia Pacific region operate in a highly competitive environment. Efficient, effective and empathetic communication is as important a strategic differentiator as the standard of clinical care or accommodation provided.
Private medical care is available to a wider range of income levels than would be expected in Europe. Patients expect more personalised and timely communications across multiple channels.
Private hospitals often benefit from and are challenged by medical tourism. Patients have a diverse range of linguistic and cultural expectations that need to be met.
Data privacy laws in the region now mirror those in the West. This provides patients with more privacy, but imposes more burdens on the healthcare providers.
Cloud based contact centres provide a unique opportunity to address these challenges.
Healthcare providers do not need to invest in and maintain costly infrastructure. With a cloud solution, you only pay for what you use. Further discounts may also be available for block booking of storage space etc.
Cloud’s scalability means that ramping up, and scaling back to respond to sudden spikes in demand can be easily achieved. All your staff needs to get working is to log in to the system.
Cloud contact solutions can be easily grown as the organization grows, integrating with CRM systems, patient record systems and analytics solutions to predict and help you respond to sudden changes in demand.
On-premise solutions have limited security and business continuity budgets. Your cloud provider spends billions on security and business continuity which you share in, including top of the range encryption, the latest AI powered monitoring technology, disaster recovery options that can include backup sites in other countries, downtime service level commitments that are lower than any on-premises infrastructure could achieve and physical security at data centers on a par with national intelligence agencies.
All this is available on a pay-as-you-go subscription model.
Looking to take the next step? Let’s talk about it.
Why OMNINGAGE Connect?
OMNINGAGE is a cloud based Contact Centre Platform powered by Amazon Connect and AWS.
OMNINGAGE Connect is a next generation cloud based user desktop built for Amazon Connect which offers effortless user experience, promotes agent engagement and boosts staff productivity.
For additional information on OMNINGAGE view their Company Profile
