Capita signs new customer experience contract with Ireland’s National Transport Authority Capita plc has signed a…
Category: – Outsource
ESP Group Awarded 18-Month Contract with Transport for Wales
ESP Group Awarded 18-Month Contract with Transport for Wales – Journeycall, part of the ESP Group,…
Interact Becomes First Employee-Owned Contact Centre Outsourcer
Interact, a multi-award-winning UK contact centre outsourcer, is delighted to announce that it has become an…
What’s a BPO Contact Centre and How Does it Work?
As per PwC, 73% of customers prioritize their experience when making purchasing decisions, ranking it just…
Echo Managed Services Secure Contract with Northern Ireland Water
Echo Managed Services to deliver specialist customer service and new software to Northern Ireland Water following…
CC33 Fundraiser in Aid of Cash for Kids
There is just a week to go to Contact Centre Outsource Company CC33’s 2nd annual Charity…
Ascensos & John Lewis Partner to Elevate Customer Contact Services
John Lewis & Partners has entered a five-year contract with Scottish headquartered Ascensos, which will provide…
How the UK Contact Centre Industry is Calling on South Africa
As more and more UK brands are turning to South Africa for offshore CX support, Keith…
Theresa Lawson New Owner of Contact Centre ESP Group
ESP Group, a renowned global contact centre, technology and production partner is pleased to announce the…
ResQ Official Open Refurbished Contact Centre
New life breathed into iconic Hammonds of Hull building at ResQ’s official opening of the refurbished…
The Strategic Benefits of Outsourcing Your Contact Centre and CX
The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience – Outsource Specialists Vetrica discusses.…
Zoopla Highlights Contact Centre Improvements Thanks to Ventrica
Zoopla Highlights Contact Centre Improvements Thanks to contact centre outsurce specialist Ventrica The numbers of customer…
Serco Secure Lincolnshire County Council Customer Service Contract
Serco have been selected for new contract by Lincolnshire County Council to continue providing customer services,…
Moneypenny’s New Bespoke Service Gives Tailored Support to Get Ahead
Moneypenny’s New Bespoke Service Gives Tailored Support to Get Ahead Leading contact centre outsourced communications provider…
Sigma Connected Contact Centre Pledge Donations to Hospital
Sigma Connected Contact Centre pledge monthly donation to Birmingham Children’s Hospital A business outsourcing specialist has…
8 Proven Success Strategies to Thrive in a Competitive Environment
The contact centre business process outsourcing (BPO) market, as you may know, is poised to grow…
Contact Centre Selects National Foodbank For Charity Partnership
Contact Centre Sigma Connected employees select Trussell Trust national foodbank for charity partnership Business outsourcing specialist…
Contact Centre Outsourcer KURA Expand in South Africa
Contact Centre Outsourcer KURA experts Kura underlined its global ambitions with the launch of a new…
Ventrica appoints Kathleen Roach as Head of Continuous Improvement
Ventrica is delighted to announce the appointment of Kathleen Roach as the new Head of Continuous…