Zoopla Highlights Contact Centre Improvements Thanks to Ventrica

Zoopla Highlights Contact Centre Improvements Thanks to contact centre outsurce specialist Ventrica The numbers of customer…

Angus Council partners with Maintel & Transform Telephony & Contact Centre

Angus Council partners with Maintel to help transform its telephony and Contact Centre with RingCentral’s cloud…

Payment support for Northumbrian Water Contact Centre

Payment support for Northumbrian Water Contact Centre – Making customer payments easy with a payment support…

Thomas Cook Take a Flexible Approach to WFM Across Their Contact Centres

Kerry Turney is Resource Planning Manager at Thomas Cook. She is a highly-experienced and respected workforce…

MPL Contact Centre Reaches 2,000 Call Script Milestone with Noetica

MPL Contact centre Contact Reaches 2,000 Call Script Milestone with the Noetica Synthesys™ Interaction Studio Established…

Ascensos Uses Calabrio ONE To Schedule 2,500 Contact Centre Agents

Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 contact centre agents and Save 375 Hours…

CardEasy Implements Payment Solution to Major Contact Centre

The company is an American online retailer with annual revenue in excess of $8 billion. It…

WWF Chooses Content Guru to Support Digital Transformation

WWF Chooses Content Guru to Support Digital Transformation, Announces ‘Content Guru Auditorium’ WWF, the leading global…

The Contact Company Selects Calabrio to Power BPO Operations

Merseyside based contact centre with 1,500 people chooses technology to support ambitious growth plans Calabrio, the…

Netcall Supports Councils to Improve Crisis Management

Netcall supports councils in Cumbria and Newcastle to improve crisis management and air pollution Netcall is…

Welsh Water Turns on Tap to Enhanced Customer Experiences

Welsh Water Turns on the Tap to Enhanced Customer Experiences through its contact centre with 8×8…

OneFamily Improves Engagement with Outbound Solution

OneFamily Improves Family Engagement with Proactive Outbound Contact Centre Solution from Noetica and Opus Technology Noetica,…

Proactive Outbound Dialling Improves Appointment Process

U.S. Medical Organisation Improves Patient Appointment Process via contact centre With Proactive Outbound Dialling from Noetica…

Darlington BC Secures Contact Centre Payments with PCI Pal

Darlington Borough Council secures contact centre payments with PCI Pal PCI Pal Agent Assist delivers PCI…

Britannic & 8×8 Help Plus Dane Housing Improve CX

Britannic and 8×8 help Plus Dane Housing Improve Customer Experience in their contact centre Connecting agents…

LAVG Optimises Outbound Contact Centre Operations with Noetica

LAVG Optimises its Outbound Contact Centre Operations with Noetica to Accelerate Debt Recovery Process for its…

Talkdesk Chosen as Wallbox Contact Centre Solution

Talkdesk Chosen as Wallbox Contact Centre Solution Pioneer in electric vehicle charging systems embarks on digital…

Rentokil Embarks on Digital CX Project with Sabio

Rentokil Initial Embarks on Global Digital CX Project with Sabio Group Rentokil Initial plc has embarked…

NICE Drives Patient Care for Health Authority

NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK, NHS…

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