Santander UK has extended its partnership with intelligent automation technology provider Netcall for a further three years, reaffirming its confidence in the Liberty platform to enhance customer service journeys across mortgage operations.
Netcall’s long-standing relationship with Santander UK, combined with the low-code capabilities of the Liberty platform, has supported the development and enhancement of Santander UK’s customer service journeys. The platform has enabled the rapid delivery of process improvements and operational efficiencies.
Santander UK continues to use the Liberty platform to support ongoing service improvements within its mortgage operations. The platform’s flexibility supports iterative enhancements, helping organisations respond to evolving customer expectations and changing market demands.
The three-year extension enables Santander’s continued use of Netcall’s technology, supporting its customer service operations and ongoing improvement initiatives. The continued partnership will see Santander further develop its use of the Liberty platform to enhance customer experiences and drive operational improvements.
Over 600 organisations in financial services, insurance, local government and healthcare use Netcall’s Liberty platform to make life easier for the people they serve.
Liberty Converse is the next-generation, AI-powered contact centre solution that redefines how businesses engage with their customers. The cloud-native platform extends its robust contact centre software capabilities to harness the power of intelligent process automation and rapid application development, setting Netcall apart in the competitive landscape.
Liberty Converse is part of Netcall’s Liberty platform which provides cut-through process automation and communications solutions, helping organisations to achieve their business goals faster in a rapidly changing world. Liberty offers user-friendly, AI-driven tools to create business applications that automate processes, streamline workflows and enhance both customer and employee experiences.
For additional information on Netcall view their Company Profile
