Hyro & Five9 Partner to Deliver Healthcare-Specific AI Agents to Contact Centres, Cutting Integration Time to One Hour
Hyro have announced its partnership with Five9, the intelligent CX platform provider. The collaboration integrates Hyro’s specialised, healthcare-native AI agents with the Five9 Intelligent Cloud Contact Centre, empowering health systems to seamlessly automate complex patient interactions at scale—significantly reducing standard integration times.
As an Accredited ISV partner in Five9’s AI Agent Connect programme, Hyro allows health systems to easily plug agentic AI capabilities directly into their existing infrastructure. Unlike vertical-agnostic virtual agents, Hyro is uniquely equipped to handle clinical and operational workflows out-of-the-box, such as prescription management, triage and scheduling. As the only Five9 accredited healthcare-specific vendor to date, Hyro and Five9 are pushing interoperability forward while drastically amplifying resource efficiency.
Gili Lichtman Kurtz, Vice President of Partnerships of Hyro. said,
“We are thrilled to join forces with Five9 as an Accredited ISV partner in their AI Agent Connect programme,”
“Our mutual healthcare customers will benefit from a seamless integration that marries Five9’s robust contact centre solutions with Hyro’s deep healthcare expertise. Hyro delivers the fastest time to value in the industry, deploying complex voice solutions in under 100 days on average—and through partnerships like Five9, we’re able to accelerate even further. Through this unprecedented implementation speed, health systems can reduce standard two-week integration deployments to as little as a single, one-hour meeting, going live and seeing value almost immediately.”
Jess Shea, Sr. Partner Manager at Five9, said,
“At Five9, our goal is to empower organizations with the most intelligent CX solutions available, and AI Agent Connect allows for just that,”
“As our first healthcare-specific accredited vendor, Hyro brings immense specialised value to our mutual clients. Health systems no longer have to compromise between a robust contact centre platform and vertical-specific agentic AI. This partnership makes it incredibly simple and fast for healthcare organizations to plug in an AI agent built specifically for their needs.”
Hyro, the leading Responsible AI Agent Platform for healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Hyro’s clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale—generating better conversations, successful patient outcomes, and revenue-driving insights. Hyro was founded in 2018 by Israel Krush and Rom Cohen.
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