AI is Calling: Is Your Contact Centre Ready for Consumer Bots?
AI assistants are no longer just supporting businesses, they’re now acting on behalf of consumers. In fact, 74% of UK and Irish consumers are comfortable with AI making decisions for them. AI-driven calls to contact centres are already happening.
If an AI assistant called your contact centre today, are your people, processes and systems ready?
Join the webinar, AI is Calling: Is Your Contact Centre Ready for Consumer Bots, next Tuesday 10 February 2026, from 12:00-13:00 (GMT) on Zoom, to uncover how you can prepare when AI calls.
We’ll discuss:
– What personal AI bots can and can’t do
– How to prepare frontline teams
– Key risks, policies and protections
– How humans will stay in the loop
Hosted by Leigh Hopwood, Chair of ECCA, who will explore these questions with a panel of industry leaders including Marko Ivanovic at Haleon, Julie Kay, Service Optimisation Consultant, Andy Cook at AXA, and Wayne Kay at TTEC Digital.
Date: Tuesday 10th February 2026 | Time: 12:00-13:00 (GMT) | Location: Zoom
For additional information or to register for this event Click Here
