Join Natalie Calvert (HuddleCX) and Nicola Copcutt (Direct Line Group) as they explore why customer experience can’t improve unless employee experience does.
Join Natalie Calvert (Founder, HuddleCX) and Nicola Copcutt (Head of UK Contact Centre, Direct Line Group) and Ben Scales (Elephants Don’t Forget) as they explore why customer experience can’t improve unless employee experience does.
This research-led webinar unpacks how AI has reshaped frontline roles, why poor frontline leadership now costs organisations around £17,000 per employee, every year, and what leaders can do to rebuild consistency and performance where it matters most.
CX + EX: The New Leadership Equation in the Age of AI
Thursday 29th January 2026 | 2:00 PM | 60 minutes
For additional information on the Webinar or to Register Click Here
