Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth contact centre with the potential loss of up to 170 jobs.
The site closure is a result of a re-allocation of resources on the John Lewis and Virgin Media accounts, the using of remote contact centre agents and integrating the accounts within other Foundever sites in the network- Both John Lewis and Virgin Media are continuing to be serviced by Foundever.
A Foundever spokesperson said:
“After careful consideration, we have made the difficult but necessary decision to close our Plymouth site, transitioning staff to work from home wherever possible and moving operations to other Foundever locations.
“Our top priority as a business is to provide exceptional customer experience solutions for our clients and their customers globally, and these changes are being made with that in mind.
“We recognise the impact this decision has on our employees and are taking all possible steps to support them during this time. All affected employees have been informed, and we are working closely with them to provide assistance throughout this process.”
At Foundever, we make things simple – Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Of course, we know simple is rarely easy. That’s why we invest in creating innovative and human-centric capabilities, designed to deliver competitive advantage for you in the moments that matter.
For additional information on Foundever visit their Website
