Winners recognised at the 2025 CCNNI Awards organised by Contact Centre Network NI (CCNNI) The leaders of Northern Ireland’s customer contact industry have been celebrated at this year’s eighth annual ceremony hosted by actress and comedian Diona Doherty.
Celebrating the excellence of the people and companies who make up the dynamic contact centre industry in Northern Ireland, the CCNNI Awards recognised both individuals and organisations from across Northern Ireland, a crucial sector which contributes significantly to the NI economy and employs over 20,000 people from across the region.
Held at the prestigious Belfast City Hall, the annual celebrations saw 22 Gold winners presented in 17 major categories and Silver also recognised across many of these.
In the company categories, Danske Bank UK were voted Business of the Year while BNP Paribas Personal Finance were presented with the Gold award for Specialist Team of the Year. Additionally, Energia Group scooped the Gold award for People & Culture while Hub NI were recognised for their innovative customer solutions in Customer Success.
In the individual categories, the Gold Customer Contact Leader of the Year award was presented to Marcus Young of Ulster Bank while in the Senior Leader of the Year joint Gold trophies were presented to both Harry Spence, ScreenCloud and David Keys, NIE Networks.
Jayne Davies, Director of Contact Centre Network NI, said: “It’s vitally important to recognise the people and companies that make this industry thrive. I’d like to extend a warm congratulations to all of the winners and finalists who have excelled in these rapidly changing times. Our finalists have set new benchmarks for excellence and we are proud to showcase their talent and innovation.”
The CCNNI Awards thank their event sponsors and supporters including: Adoreboard, Allstate, Danske Bank, Honeycomb Jobs, Invest NI, Power NI, Ulster Bank and Wellington IT.
To view the full list of winners and for more details on the event Click Here
